Your privacy matters to us. This Privacy Policy explains how bv999e collects, uses, stores, and protects the personal data of our registered players across Pakistan — including users from Karachi, Lahore, Islamabad, and Faisalabad — in accordance with our data protection obligations.
All data transmitted between your device and bv999e servers is protected by TLS/SSL encryption. Account credentials, payment details, and personal information are never transmitted in plain text across our systems.
bv999e does not sell, rent, or trade your personal information to unaffiliated advertisers or data brokers. Your data is used exclusively for the purposes described in this Privacy Policy and for nothing else.
Our data handling practices comply with applicable data protection regulations and the requirements of our international gaming licence authority. KYC and AML data is processed under strict legal obligations to prevent financial crime.
Payment information processed through JazzCash, EasyPaisa, HBL, and UBL is handled via PCI-compliant payment gateways. bv999e does not store full card or account numbers on its own servers.
Promotional emails, SMS alerts, and bonus notifications are sent only to players who have opted in. You can withdraw marketing consent at any time through your account settings or by contacting our support team.
bv999e retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law or regulatory obligation. Retention periods for each data category are defined in this Policy.
bv999e ("bv999e", "we", "us", "our") is an internationally licensed online gaming and sports betting operator accessible at https://bv999e.net. bv999e offers cricket betting, live casino games, slot titles, crash games, and table sports betting to registered players, with a primary focus on serving English-speaking players across Pakistan including major cities such as Karachi, Lahore, Islamabad, and Faisalabad.
bv999e is the data controller in respect of the personal data it collects from registered players and site visitors. This Privacy Policy ("Policy") sets out, in clear and transparent terms, how bv999e collects, uses, stores, shares, and protects your personal data when you access the bv999e Platform or interact with our support team.
This Policy should be read alongside the bv999e Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference. By registering a bv999e account or continuing to use the Platform, you acknowledge that you have read and understood this Policy.
bv999e collects personal data that is necessary, relevant, and proportionate to the purposes for which it is processed. The categories of personal data we collect are as follows:
| Category | Examples | Collected At |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, passport number, photograph | Registration & KYC verification |
| Contact Data | Email address, phone number, residential address (city, district, Pakistan) | Registration & account updates |
| Financial Data | JazzCash / EasyPaisa account reference, HBL/UBL/Meezan Bank account name, transaction history in PKR | Deposit & withdrawal processing |
| KYC Documents | Scanned CNIC, utility bills, proof of payment method, source of funds statements | Identity verification process |
| Technical Data | IP address, device type, browser type/version, operating system, session tokens | Automatic collection on Platform access |
| Usage Data | Betting history, game sessions, deposit/withdrawal history, bonus activity, login timestamps | Ongoing Platform use |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support interactions |
| Marketing Preferences | Opted-in channels, promotional code usage, bonus claim history | Account settings & promotion activity |
bv999e collects personal data through the following channels and mechanisms:
bv999e processes your personal data on one or more of the following legal bases, depending on the specific processing activity:
bv999e uses the personal data it collects for the following specific purposes:
bv999e does not sell, rent, or otherwise transfer your personal data to unaffiliated third parties for their own commercial purposes. We share personal data only in the limited circumstances described below:
bv999e uses cookies and similar tracking technologies to operate the Platform effectively, remember your preferences, and — where you have consented — to deliver relevant promotional content. The following types of cookies are used:
| Cookie Type | Purpose | Consent Required |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, fraud prevention signals | No — essential for Platform function |
| Functional | Language preference, game settings, cashier display preferences, responsible gaming reminders | No — enhances user experience |
| Analytics | Anonymised page view statistics, feature usage metrics, performance monitoring | Yes — consent-based |
| Marketing | Tracking promotional campaign performance, personalising bonus offers for opted-in players | Yes — consent-based |
You can manage your cookie preferences through the bv999e cookie consent banner displayed on your first visit, or through your browser settings. Please note that disabling strictly necessary cookies will impair the functionality of the Platform. Withdrawing consent for analytics or marketing cookies will not affect your ability to use any core betting or casino features.
bv999e retains personal data for no longer than is necessary for the purposes for which it was collected, subject to any mandatory minimum retention requirements imposed by applicable law or our licensing authority. The following retention schedule applies:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years post-closure | AML regulatory obligation |
| KYC Documents | Duration of account + 5 years post-closure | AML / gaming licence requirement |
| Financial Transaction Records | Duration of account + 7 years post-closure | Financial regulatory requirement (PKR records) |
| Betting & Game History | Duration of account + 3 years post-closure | Dispute resolution & regulatory audit |
| Support Communications | 3 years from last interaction | Legitimate interests (complaint resolution) |
| Marketing Consent Records | Until consent is withdrawn + 3 years | Proof of lawful marketing basis |
| Technical & Log Data | 12 months rolling | Security & fraud prevention |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the resulting data may be retained indefinitely for statistical and analytical purposes as it no longer constitutes personal data.
bv999e respects your rights in relation to your personal data. Depending on the applicable data protection framework, you may be entitled to exercise the following rights:
Request a copy of the personal data bv999e holds about you, along with information about how it is processed.
Request correction of inaccurate or incomplete personal data held in your bv999e account profile.
Request deletion of your personal data where it is no longer necessary or where you withdraw consent, subject to legal retention obligations.
Request that bv999e restricts processing of your data in certain circumstances, such as when accuracy is contested or processing is unlawful.
Receive your personal data in a structured, machine-readable format for transfer to another service provider where technically feasible.
Object to processing carried out on the basis of legitimate interests, including direct marketing and profiling for promotional purposes.
To exercise any of the above rights, submit a written request to [email protected] with the subject line "Data Subject Request". bv999e will respond within 30 days of receiving a verified request. We may require proof of identity before processing your request to prevent unauthorised disclosure.
bv999e implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:
bv999e is an adult gaming platform. Registration and use of the Platform is strictly limited to individuals who are 21 years of age or older. bv999e does not knowingly collect personal data from individuals under the age of 21.
As part of our registration process and ongoing KYC obligations, bv999e requires all players to submit proof of age. Where our systems or responsible gaming monitoring identify a player who may be under 21, the account will be immediately suspended pending age verification. If age verification confirms the account holder is under 21, the account will be permanently closed and the matter may be referred to relevant authorities.
If you have reason to believe that bv999e has inadvertently collected personal data from a minor, please contact us immediately at [email protected]. We will take prompt action to investigate and delete any such data.
As an internationally licensed gaming operator, bv999e's technical infrastructure, third-party service providers, and game studio partners may be located in jurisdictions outside Pakistan. This means that your personal data may be transferred to and processed in countries other than the country in which you are located.
Where personal data is transferred internationally, bv999e ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Policy. These safeguards may include:
For information about the specific safeguards applicable to any particular international transfer, or to request a copy of the relevant contractual clauses, please contact us at [email protected].
bv999e reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. Material changes to this Policy will be communicated to registered players via email notification to the address on file and/or by a prominent in-platform notice upon your next login.
The revised Policy will take effect on the date stated in the update notice. Your continued use of the bv999e Platform after the effective date of any amendment constitutes your acknowledgement of the updated Policy. If you do not accept the revised Policy, you should cease using the Platform and request account closure before the effective date.
The current version of the Privacy Policy is always accessible at https://bv999e.net/privacy-policy. The "Last Updated" date at the top of this page reflects the date of the most recent revision. We recommend reviewing this Policy periodically to stay informed about how bv999e protects your personal data.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way bv999e processes your personal data, please contact our privacy team using the details below. We take all privacy enquiries seriously and will respond promptly.